Shipping Policy

Last updated: October 30, 2026

Where we ship

We ship to all 50 US states from our US warehouse. We don't ship outside the United States at this time.

Shipping cost

  • Free shipping on every order, any size.
  • Secure Shipping (optional, $3.50): priority handling plus protection against loss, theft or damage in transit. If a Secure Shipping order is lost, stolen or arrives damaged, we reship it at no cost.

How long it takes

  • Processing: 1–2 business days. Orders placed after 12 PM Eastern, on weekends or on US holidays start processing the next business day.
  • Transit: 3–5 business days.
  • Total: most orders arrive in 4–7 business days.

Delivery dates are estimates. During sales events like Black Friday and peak carrier seasons, deliveries can take a few extra days. Carrier delays are outside our control.

Tracking your order

When your order ships, we email you a tracking number. You can also follow it on our Track your order page. Tracking can take 24–48 hours to show its first update.

Your free gift

The Good Days Tracker & Picky-Cat Start Guide is a digital download. You receive it by email right after your order is confirmed; it doesn't ship in the box. Check your spam or promotions folder if you don't see it.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us within 1 hour of ordering. After that we can't change it, and we're not responsible for orders shipped to an address entered incorrectly. If the carrier returns the package to us, we can reship it once the new shipping cost is paid.

Lost, stolen or "delivered but not received"

If tracking shows delivered but you can't find your package, check with neighbors and your local post office, and wait 2 days. Then email us within 7 days of the delivery date and we'll open a claim with the carrier. Orders with Secure Shipping are reshipped free. Orders without Secure Shipping are covered only by the carrier's own claim process.

Damaged in transit

Email photos of the package and the product within 48 hours of delivery and we'll make it right.

Questions about your delivery? Email trybexly@gmail.com.