60-Day Trial & Refund Policy

Last updated: October 30, 2026

We want Bexly AIM to work for your cat, and we back it with a 60-Day Trial. Kidney support takes time and every cat is different, so the trial has a few simple conditions. Please read them before you order. By placing an order you agree to this policy.

At a glance

  • Register your order within 14 days of delivery.
  • Use it daily for at least 30 days and keep the free Good Days Tracker.
  • Claim between day 30 and day 60 after delivery, with your tracker and 3 photos.
  • Return the tubs, and we refund them.

1. Who the 60-Day Trial covers

  • Your first order of Bexly AIM, bought directly at trybexly.com.
  • One trial per household (per person, shipping address, email address and payment method).
  • Orders shipped to an address in the United States.

The trial does not cover products bought from any other seller, marketplace or reseller, or repeat orders.

2. Register your trial within 14 days of delivery

Email trybexly@gmail.com within 14 days of the delivery date shown by the carrier, with the subject "Trial registration – Order #[your order number]", your cat's name, age and current weight. We'll confirm by email. Orders that are not registered within 14 days of delivery are not eligible for the trial.

3. Give AIM a fair chance: at least 30 days

Give Bexly AIM every day at the labeled dose for your cat's weight, for at least 30 days. If she's picky, follow the picky-cat start method in your free guide. Note each day in the Good Days Tracker you receive with your order (appetite, energy and coat).

4. What to send with your claim

  • Your Good Days Tracker, filled in (photo or scan).
  • 3 dated photos of Bexly AIM served on your cat's food with the tub visible: one from the first 7 days, one from the middle of the trial, and one from the last 7 days before your claim. Photos taken with your phone keep their date automatically.
  • If your cat refused to eat AIM: note in your tracker which steps of the picky-cat method you tried, and include 3 dated photos of those attempts.

5. When to claim

Claims are accepted between day 30 and day 60 after the delivery date shown by the carrier. Email trybexly@gmail.com with the subject "Trial claim – Order #[your order number]". We reply within 5 business days.

6. Returning the tubs

Once your claim is approved, we'll email you the return address. Ship back all tubs from the order (opened and unopened) within 14 days of approval with a trackable method, and send us the tracking number. Return shipping is paid by you.

7. What we refund

  • We refund the price you paid for every tub you return, opened or unopened.
  • Bundle prices depend on the full bundle: if you keep any tubs from a 2- or 3-tub order, the tubs you keep are charged at the regular price of $59.99 each, and the difference is deducted from your refund.
  • Shipping and Secure Shipping charges are not refundable.
  • Your free Good Days Tracker & Picky-Cat Start Guide is yours to keep.
  • Refunds go to your original payment method within 10 business days of receiving your return.

8. When the trial does not apply

  • The order was not registered within 14 days of delivery.
  • The claim is sent before day 30 or after day 60.
  • The claim is missing the tracker or the photos.
  • The tubs are not returned within 14 days of approval.

If a payment dispute is opened with your bank for the order, the claim is handled through the bank's dispute process instead of this trial.

9. Damaged, missing or wrong items

If your order arrives damaged or with the wrong item, email us within 48 hours of delivery with photos of the package and the product, and we'll send a replacement. For orders marked delivered but not received, see our Shipping Policy.

10. Cancellations

We pack orders fast. You can cancel within 1 hour of placing your order by emailing trybexly@gmail.com. After that, the order is already being prepared and can't be cancelled.

11. Important

Bexly AIM is a dietary supplement for cats. It is not a drug and is not intended to diagnose, treat, cure or prevent any disease. Results vary from cat to cat. Always follow your veterinarian's advice. This policy does not limit any right you have under the law of your state.

Questions? Email trybexly@gmail.com. We answer every message within 1–2 business days.